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How LifeLock Works
How does LifeLock protect my identity?

How does LifeLock protect my identity?

Here's what you can expect once you have provided us with all of your critical membership information:



	Welcome to LifeLock! Upon enrollment you are immediately covered by our $1 million service guarantee.


	Within 24 hours of our request: You will receive an email from us stating that fraud alerts have been requested on your behalf. When fraud alerts are established with the major credit bureaus, creditors are required to verify your identity before opening any new lines of credit, issuing new cards or increasing your credit limit.
	You will receive an email from us stating that your credit reports have been ordered on your behalf from the major credit bureaus. Your reports will be sent directly to you.


	Every time you apply for new credit or someone tries to do something with your credit: You should receive a phone call from the bank asking if you are actually the person applying for credit in your name. If you are, great. If not, the transaction stops.


	On the next business day after our request: You will be sent an email from us stating that we have processed the request to remove your name from Junk Mail lists. Not only is junk mail annoying, statistics show it's also one of the most common ways thieves hijack your identity.


	You will be sent an email from us saying that we've asked for you to be removed from pre-approved credit offer lists. Like junk mail, by blocking irritating offers, we also block one of the avenues thieves use to steal your identity.


	Once we have made the requests: You will receive letters from the credit bureaus confirming that fraud alerts have been set.
	Your credit reports from each of the major bureaus will be sent to you.
	You should begin seeing a dramatic decrease in Pre-approved credit card offers and other junk mail. Please note that banks with which you already do business can continue to send you offers unless you tell them specifically that you don't want them anymore.


	About every 90 days and every 90 days thereafter: Unless you tell us to stop, you will receive emails from us stating that we have requested that your fraud alerts be re-set.
	You will receive confirmations from the credit bureaus that your fraud alerts have been re-set.
	Every 12 months: You will receive new copies of your credit reports from all credit bureaus.


	If your wallet is ever lost or stolen: We're here to help! Just give us a call and a WalletLock Specialist will help you contact each affected credit card, bank or document issuing company, cancel those accounts and complete the paperwork and steps necessary to replace your lost documents, including your credit/debit cards, driver's license, social security card, insurance cards, checkbook - even travelers checks - at no additional cost. You're even covered overseas. Pictures, cash and other monies are excluded. Member is responsible for all applicable fees charged by document issuing companies to replace lost or stolen documents.
	If you ever have a question or need help: Our highly trained specialists are here to assist you 24 hours a day, seven days a week at 1 800 LIFELOCK (543-3562).


	We alert you to potential threats: We'll keep an eye out for identity threats with our identity monitoring package: eRecon™ scours known criminal websites for the illegal selling or trading of the personal information you have on file with LifeLock (such as Social Security number, credit card number, e-mail address and driver's license number). TrueAddress™ notifies you when we detect any new address information associated with your name in address databases nationwide. This helps alert you if a criminal has changed your address to steal mail and obtain your financial information.