Welcome to LifeLock. Keeping your non-public personal information secure and confidential is one of our top priorities. This LifeLock Privacy Policy describes our information practices. Please take a moment to read this LifeLock Privacy Policy carefully to learn how we handle your personal information.
This policy may change from time to time. By accessing our web site, you agree to be bound by the terms of this Privacy Policy. Each time you enroll, access or use our services or our web site, the current version of the Privacy Policy will apply. Accordingly, you should check this Privacy Policy when you visit our web site, and from time to time while you are enrolled for our service. Online customers may check our website regularly for updates to this Privacy Policy. You may also obtain a paper copy of the current version of our Privacy Policy by calling us at 1-800-LifeLock (543-3562) or writing us at LifeLock, 60 East Rio Salado Parkway, Suite 400, Tempe, AZ 85281.
We take reasonable steps to (i) give you, a member of LifeLock or a user of our web site, clear notice when we are requesting or collecting information from you, and (ii) advise you of the types of information we collect about you, the general purposes for which that information will be used or disclosed, and the categories of users to whom we provide the information. Furthermore, we take reasonable steps to maintain accurate records, provide you with access to your personally identifiable information, and to safeguard the non-public personal information we collect about you through physical and electronic systems.
While enrolling for services, we will ask you for the following types of information: contact information (such as name, address, phone number, and email address); sensitive information (such as date of birth, driver's license number, and social security number); personal information to verify your identity, and financial information (such as credit card number). This information is required in order to verify your identity, charge you the agreed fees for our services, and to fulfill our obligation to provide services to you, including communicating with third parties as necessary to provide those services, such as identification verification companies, consumer reporting agencies, payment validation companies, law enforcement agencies, or others.
We also receive information from you when you send us email, applications and other forms, when you enroll for our services, or when you call us. We may also collect information about your transactions with us, such as what products and services you ordered, as well as your transactions with any third parties with whom we put you in communication.
For visitors or members using our web site, we may also collect information about you through cookies on our web site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We link the information we store in cookies to personally identifiable information you submit while on our web site. We use both session ID cookies and persistent cookies. We use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.
We also use a third party cookie from Google.com, which provides us with usage information regarding our site. That cookie is not linked to any personally identifiable information you submit on our site.
If you reject cookies, you may still use our web site, but your ability to use some areas of our web site, such as the signup procedure or login, will be limited.
With respect to visitors and members using our web site, LifeLock also collects general Internet data, such as how often each of our web pages was visited and how much time was spent on each page. None of this information identifies you personally. We use it only to analyze traffic patterns on our web site in order to make our site more useful to our visitors and to evaluate the effectiveness of our marketing efforts. We use log files on our webserver as well as third-party and internally developed Customer Relationship Management (CRM) technology to capture and analyze this data.
The LifeLock web site contains links to other sites, including a third party referral program site. Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session on our website. LifeLock does not share your non-public personal information with those web sites and is not responsible for their privacy practices, which may differ from ours in significant ways. We encourage you to learn about the privacy policies of those web sites and the companies that operate them. In addition, web sites to which we link may use cookie technology to gather and store data about their visitors.
Any information collected in our store is collected by our merchandise supplier on their servers. This information includes ordering information such as shipping and billing names and addresses, phone numbers, email addresses and credit card information. They use this information to fulfill customer orders and requests. They do not share this information with any third parties. To learn more about our merchandise supplier's privacy practices please read their privacy policy.
As a member of LifeLock or as a user of our web site, we want you to know that we collect your non-public personal information for the following reasons:
We may disclose non-public personal information about you directly to third parties on your behalf in order to process or perform our services for you. For example, we may provide information to:
We may also disclose non-public personal information about you to service providers to assist us in providing our services to you. For example, we may use a payment verification company to provide credit card validation for us, an identity verification service, or a third party administrator for any customer rewards program. When you enroll for our services, we will share your information with these services providers as necessary to provide our services to you. We prohibit these service providers by contract from using your personally identifiable information for any purpose other than to complete the delivery and performance of our services.
If you have enrolled for our services with another person, we may share personally identifiable information with any other person enrolled with you on your LifeLock account.
We may provide information that we collect about you to entities who market our services so that they may confirm your enrollment or deliver to you additional products or services you are expecting upon enrollment, such as special discounts or rewards. In addition, we reserve the right to use or disclose personal information we collect about you (i) in order to investigate a possible crime, such as fraud or identity theft; (ii) in connection with the sale, purchase, merger, or reorganization of LifeLock; or (iii) when we believe it is necessary to protect the rights, property, or safety of LifeLock or other persons. Further, at times we may be required by law or legal process to disclose your personal information. We will comply with any such law or legal process.
LifeLock uses strict physical, electronic, and managerial procedures to safeguard the confidentiality and security of the non-public personal information you provide to us.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security of your non-public personal information or the security on our web site, you can send us email at member.services@lifelock.com Likewise, we urge you to take every precaution to protect your personal data, both on and off the Internet.
If you enroll for our products or services but do not wish to receive any additional marketing material from us, contact us at 1-800-LifeLock (543-3562).
Even if you elect not to receive communications about our other products or services, we may still contact you about the services for which you have enrolled with us. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account by contacting us at 1-800-LifeLock (543-3562).
If you subscribe to our newsletter or consent to our promotional communications and then decide that you no longer wish to receive them, you may notify us of your preference regarding future communications by following the instructions included in each newsletter or communication by emailing us at member.services@lifelock.com, contacting us at 1-800-LifeLock (543-3562), or by regular mail at:
LifeLock Member Services 60 East Rio Salado Parkway Suite 400 Tempe, AZ 85281
From time to time we place testimonials on our web site from our members. We do this only after asking permission from the member providing the testimonial. It may be removed at any time at the request of the member. Should you choose to disclose personal information in a testimonial on our site, we are not responsible for the way third parties may use this information. Third parties may use your personal information for a variety of purposes, including unsolicited marketing and sales attempts.
The LifeLock web site is not intended for the use of children, defined as individuals under the age of 18. We do not knowingly solicit personal information from children or send them requests for non-public personal information.
You always have access to the information we have about you. If you would like to review non-public personal information that LifeLock may have about you, contact us at member.services@lifelock.com or call 1-800-LifeLock (543-3562). If you need to make changes to your non-public personal information, you may do so by logging into your mylifelock account and clicking the manage member details button, by calling our Member Services Group at 1-800-LifeLock (543-3562), or by mail at:
Our companywide commitment to privacy
We communicate our Privacy Policy to every LifeLock employee.
If we decide to make material changes to our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here and by means of a notice on our home page.
If you have any questions or suggestions regarding our privacy policy, please contact us at: 1-800-LifeLock (543-3562), member.services@lifelock.com, www.lifelock.com, or by mail at:
LifeLock 60 East Rio Salado Parkway Suite 400 Tempe, AZ 85281
LifeLock, Inc is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe. If you have questions or concerns regarding this statement, you should first contact us at member.services@lifelock.com. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
Revised September 25, 2008
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